0
Owner's of the Cisco Systems Switch Cisco Nexus Switch gave it a score of 0 out of 5. Here's how the scores stacked up:
Send document comments to nexus7k-docfeedback@cisco.com
7-6
Cisco Nexus 7000 Series Hardware Installation and Reference Guide
OL-18634-01
Chapter 7 Troubleshooting
Contacting Customer Service
d. Place one hand on the module handle and pull the module part way out of the chassis.
e. Push the module back into the chassis until it is seated on the midplane.
f. Simultaneously rotate both ejector levers to the front of the module to fully seat the module.
g. Make sure that each of the captive screws on the module is aligned with its holes in the chassis.
h. Securely tighten each captive screw (to 8 in-lb) to the chassis.
Step 4 Contact TAC for assistance (see the “Contacting Customer Service” section on page 7-6).
Contacting Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter,
contact a customer service representative at the Technical Assistance Center (TAC) for assistance and
additional instructions. Before you call, have the following information ready to help your service
provider assist you as quickly as possible:
• Date that you received the device
• Chassis serial number (located on a label on the right of the rear panel of the chassis)
• Type of software and release number
• Maintenance agreement or warranty information
• Brief description of the problem
• Brief explanation of the steps that you have already taken to isolate and resolve the problem
Note If you have CLI access, enter the show sprom all command to display the backplane contents.
To contact TAC, go to http://www.cisco.com/warp/public/687/Directory/DirTAC.shtm and click
Support.
Find Your Products By Category
Please Login
