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IP Security Cam
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Appendix B
Trouble Shooting
Question Answer
I cannot access the IP
Security Cam from a web
browser.
The possible cause might be the IP Address for the IP Security Cam
is already being used by another device. To correct the possible
problem, you need to first disconnect the IP Security Cam from the
network. Then run the PING utility (follow the instructions in
Appendix B - PING Your IP Address).
Question Answer
I cannot access the IP
Security Cam from a web
browser.
Another possible reason is the IP Address is located on a different
subnet. To fix the problem, run the PING utility (follow the
instructions in Appendix B - PING Your IP Address). If the utility
returns “no response” or similar, the finding is probably correct,
then you should proceed as follows:-
In Windows 95/98/2000 and Windows NT, double check the IP
Address of the IP Security Cam is within the same subnet as your
workstation.
Click “Start”, “Setting”, “Control Panel”, and the “Network” icon.
Select TCP/IP from the “Network” dialog box and from the
“TCP/IP Properties” dialog box click “Specify an IP address”.
If the IP Security Cam is situated on a different subnet than your
workstation, you will not be able to set the IP address from this
workstation. To verify make sure the first 3 sections of the IP
address of the IP Security Cam corresponds to the first 3 sections of
the workstation. Therefore the IP address of the IP Security Cam
must be set from a workstation on the same subnet.
Question Answer
I cannot access the IP
Security Cam from a web
browser.
Other possible problems might be due to the network cable. Try
replacing your network cable. Test the network interface of the
product by connecting a local computer to the unit, utilizing a
standard Crossover (hub to hub) Cable. If the problem is not solved
the IP Security Cam might be faulty.
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